MCP server for Freshdesk API v2 integration — manage tickets, contacts, agents, companies, and conversations
Freshdeck MCP becomes available to MCP clients through the freshdeck mcp mcp server. MCP server for Freshdesk API v2 integration — manage tickets, contacts, agents, companies, and conversations.
A Model Context Protocol (MCP) server implementation for Freshdesk API v2 integration. This server provides tools for managing tickets, contacts, agents, companies, and conversations through the MCP interface.
The server is distributed via npm as npm, so most clients can run it without a manual build step. Add it to your MCP client's configuration and restart the client to pick it up — the copy-paste configs for Claude Desktop, Claude Code and Cursor are on this page.
Before the server will start you need to supply 2 environment variables: FRESHDESK_DOMAIN, FRESHDESK_API_KEY. Keep credentials in your client's env block or a secrets manager rather than committing them.
Developer-tool servers are usually the first ones people connect, because they turn "help me with this code" into an assistant that can actually read the repo and act on it. Freshdeck MCP sits in that group. Worth comparing against the other developer tools servers in this directory before you commit to one, since several overlap in scope but differ sharply in setup cost and permissions.
{
"mcpServers": {
"freshdesk": {
"command": "node",
"args": ["/path/to/freshdesk-mcp/dist/index.js"],
"env": {
"FRESHDESK_DOMAIN": "yourcompany.freshdesk.com",
"FRESHDESK_API_KEY": "your_api_key_here"
}
}
}
}Configuration as documented by the project. Restart the client after saving.
| Variable | Description | Required |
|---|---|---|
| FRESHDESK_DOMAIN | Configuration value read at startup. | Optional |
| FRESHDESK_API_KEY | Credential the server authenticates with. | Yes |
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