Freshdeck MCP Server

MCP server for Freshdesk API v2 integration — manage tickets, contacts, agents, companies, and conversations

Local serverstdioTypeScript

What is the Freshdeck MCP Server?

Freshdeck MCP becomes available to MCP clients through the Freshdeck MCP. MCP server for Freshdesk API v2 integration — manage tickets, contacts, agents, companies, and conversations.

What Freshdeck MCP does

A Model Context Protocol (MCP) server implementation for Freshdesk API v2 integration. This server provides tools for managing tickets, contacts, agents, companies, and conversations through the MCP interface.

Key capabilities

  • Complete Freshdesk API v2 Integration — Full support for core Freshdesk resources
  • Built-in Authentication — Secure API key-based authentication with input validation
  • Rate Limiting — Automatic rate limit handling with configurable limits
  • Error Handling — Comprehensive error handling with retry logic and exponential backoff
  • Type Safety — Full TypeScript implementation with strict typing
  • Logging — Structured logging with Pino
  • Security — Input validation, injection prevention, and authentication security tests

Practical notes

  • Maintained by Enreign, written in TypeScript.

More MCP options

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Maintainer setup documentation.

How to install the Freshdeck MCP Server

{
  "mcpServers": {
    "freshdesk": {
      "command": "node",
      "args": [
        "/path/to/freshdesk-mcp/dist/index.js"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "yourcompany.freshdesk.com",
        "FRESHDESK_API_KEY": "YOUR_FRESHDESK_API_KEY"
      }
    }
  }
}

From the project documentation. Replace placeholders and example paths before connecting.

Configuration

VariableDescriptionRequired
FRESHDESK_DOMAINDeclared in the maintainer’s client configuration.Check documentation
FRESHDESK_API_KEYDeclared in the maintainer’s client configuration.Check documentation

Frequently asked questions

MCP server for Freshdesk API v2 integration — manage tickets, contacts, agents, companies, and conversations Confirm the tools offered by your installed version in the connected client. Tool availability and permissions depend on the server and account configuration.