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Zendesk MCP Server

Deep Zendesk MCP server for your AI assistant: search, draft, update and translate Help Center articles and manage Support tickets end to end —

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What is the Zendesk MCP Server?

Deep Zendesk MCP server for your AI assistant: search, draft, update and translate Help Center articles and manage Support tickets end to end — comments, triage and

The short version

Think of it as the Zendesk agent for Microsoft 365 Copilot, but vendor-neutral — it drops into any MCP client (Claude Desktop, Claude Code, Cursor, VS Code, …) instead of being tied to one assistant — and it always acts with each user's own Zendesk permissions, never a shared admin key.

  • Per-user authentication, OAuth-only. — Both transports use OAuth 2.1 PKCE:
  • Section-based article editing. — For large Help Center articles, read and
  • Native multimodal attachments. — Ticket images are returned as native MCP
  • A tool surface you can cap. — Expose every operation as its own tool, group
  • Two deployment shapes, same auth story. — Run it on your laptop as a stdio
  • Lean stack. — The official @modelcontextprotocol/sdk plus zod, speaking

More MCP options

Compare MCP servers by category, or browse hosted MCP servers if you prefer an endpoint over a local process.

Maintainer setup documentation.

How to install the Zendesk MCP Server

{
  "mcpServers": {
    "zendesk-1": {
      "command": "npx",
      "args": ["-y", "@fruggr/zendesk-mcp-server"],
      "env": {
        "ZENDESK_API_TOKEN": "your-value",
        "ZENDESK_OAUTH_CLIENT_ID": "your-value",
        "PUBLIC_URL": "your-value"
      }
    }
  }
}

Add to claude_desktop_config.json, then restart Claude Desktop.

Configuration

VariableDescriptionRequired
ZENDESK_API_TOKENCredential the server authenticates with.Yes
ZENDESK_OAUTH_CLIENT_IDConfiguration value read at startup.Optional
PUBLIC_URLEndpoint or connection string the server talks to.Yes

Example prompts to try

  • “Use Zendesk to Per.”
  • “Use Zendesk to Section.”
  • “Use Zendesk to Identifier.”

Frequently asked questions

Deep Zendesk MCP server for your AI assistant: search, draft, update and translate Help Center articles and manage Support tickets end to end — comments, triage and Confirm the tools offered by your installed version in the connected client. Tool availability and permissions depend on the server and account configuration.

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