MCP server for the Simple Support System helpdesk API: read, answer and move tickets.
MCP server for the Simple Support System helpdesk API: read, answer and move tickets.
Local MCP server (stdio) for the REST API of the Simple Support System add-on for Concrete CMS. It lets an assistant work a support queue the way a human would: find the ticket, read it with its history, write a reply, move it to the next state. Projects, attachments and moderation are covered as well.
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| Tool | What it does |
|---|---|
| States | new, open, in_progress, on_hold, resolved, duplicate, invalid, wont_fix, closed. set_ticket_state accepts all of them except new, which is only set when a ticke |
| Types | bug, enhancement, proposal, task |
| Priorities | trivial, minor, major, critical, blocker |
| list_tickets | Lists tickets with filters for project, state, type, priority, assignee, text search and change date, sorted and paged. Compact summaries by default. |
| get_ticket | Reads one ticket with its attachments and, unless switched off, all of its comments. |
| reply_to_ticket | Posts a reply as a comment on a ticket and triggers the notification mails. |
| set_ticket_state | Moves a ticket to another workflow state and notifies everyone involved. |
| create_ticket | Creates a ticket in a project, by project id or project handle, optionally with uploaded files. |
| update_ticket | Changes title, content, type, priority or assignee. Only the given fields are touched. |
| approve_ticket | Approves a moderated ticket. |
| delete_ticket | Deletes a ticket with all comments and attachment links. Irreversible, needs confirm: true. |
| list_ticket_comments | Lists the comments of a ticket. |
| update_comment | Replaces the text of a comment. |
| approve_comment | Approves a moderated comment. |
| delete_comment | Deletes a comment. Irreversible, needs confirm: true. |
| list_projects | Lists the support projects, with access tokens when an API key is configured. |
| get_project | Reads one project by id. |
| create_project | Creates a project, private projects get a generated access token. |
| update_project | Changes name, handle or visibility of a project. |
| delete_project | Deletes a project with every ticket and comment inside it. Irreversible, needs confirm: true. |
| list_ticket_attachments | Lists the files attached to a ticket. |
| upload_attachment | Uploads a local file into the file manager and returns its file id. |
| add_ticket_attachments | Links uploaded file ids to a ticket. |
| download_attachment | Resolves the download URL of an attachment and can save it to a local path. |
| delete_attachment | Removes a file from a ticket. Irreversible, needs confirm: true. |
| get_server_info | Shows the configured API URL, whether a key is present and the accepted states, types and priorities. The key itself is never returned. |
{
"mcpServers": {
"simple-support-system": {
"command": "node",
"args": [
"/absolute/path/to/simple-support-system-mcp/dist/src/index.js"
],
"env": {
"SIMPLE_SUPPORT_SYSTEM_BASE_URL": "https://support.example.com",
"SIMPLE_SUPPORT_SYSTEM_API_KEY": "YOUR_SIMPLE_SUPPORT_SYSTEM_API_KEY"
}
}
}
}From the project documentation. Replace placeholders and example paths before connecting.
| Variable | Description | Required |
|---|---|---|
| SIMPLE_SUPPORT_SYSTEM_BASE_URL | Declared in the maintainer’s client configuration. | Yes |
| SIMPLE_SUPPORT_SYSTEM_API_KEY | Declared in the maintainer’s client configuration. | Check documentation |
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