OTRS MCP Server

A [Model Context Protocol][mcp] (MCP) server for OTRS (Open Ticket Request System) API integration.

Local serverstdio

What is the OTRS MCP Server?

OTRS MCP Server is an MCP project maintained in the spoonbobo/otrs-mcp-server repository. The maintainer describes its purpose as “A [Model Context Protocol][mcp] (MCP) server for OTRS (Open Ticket Request System) API integration”. Read the project documentation for the complete scope.

Local setup

The project provides a local client configuration using docker. Follow the repository’s build and installation steps before copying it, and replace example paths with the paths on your own computer.

Source

Project documentation · Repository · Discovery listing. This profile records the public documentation checked on 2026-10-08.

Recorded tools

Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.

Tool	What it does
create_ticket	Create a new ticket in OTRS
get_ticket	Get detailed information about a specific ticket
search_tickets	Search for tickets based on various criteria
update_ticket	Update an existing ticket's properties
get_ticket_history	Get the complete history of a ticket
get_config_item	Get detailed information about a configuration item
search_config_items	Search for configuration items
create_session	Create a new OTRS session for authentication
otrs	//configitem/{config_item_id} - Access to configuration item data

How to install the OTRS MCP Server

{
  "mcpServers": {
    "otrs": {
      "command": "docker",
      "args": [
        "run",
        "--rm",
        "-i",
        "-e",
        "OTRS_BASE_URL=https://your-otrs-server/otrs/nph-genericinterface.pl/Webservice/TestInterface",
        "-e",
        "OTRS_USERNAME=your-username",
        "-e",
        "OTRS_PASSWORD=your-password",
        "-e",
        "OTRS_VERIFY_SSL=false",
        "-e",
        "OTRS_DEFAULT_QUEUE=Raw",
        "-e",
        "OTRS_DEFAULT_STATE=new",
        "-e",
        "OTRS_DEFAULT_PRIORITY=3 normal",
        "ghcr.io/yourusername/otrs-mcp-server:latest"
      ]
    }
  }
}

From the project documentation. Replace placeholders and example paths before connecting.