A hosted MCP server that gives AI agents full access to Intercom's core support workflows-search contacts, manage conversations, reply, assign, close tickets, and log notes.
Intercom Mcp Server is an MCP project maintained in the shackletonanalytics/intercom-mcp-server repository. The maintainer describes its purpose as “A hosted MCP server that gives AI agents full access to Intercom's core support workflows-search contacts, manage conversations, reply, assign, close tickets, and log notes”. Read the project documentation for the complete scope.
The project provides a local client configuration using node. Follow the repository’s build and installation steps before copying it, and replace example paths with the paths on your own computer.
The example declares INTERCOM_API_TOKEN. Secret-looking values have been replaced with placeholders. Required and optional labels are shown only when the documentation states them.
Project documentation · Repository · Discovery listing. This profile records the public documentation checked on 2026-10-08.
Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.
| Tool | What it does |
|---|---|
| search_contacts | Find a contact by email, name, or phone |
| create_or_update_contact | Create a new contact or update an existing one |
| search_conversations | Filter conversations by status, contact, or assignee |
| reply_to_conversation | Send a customer reply or internal note |
| close_conversation | Resolve and close an open conversation |
| assign_conversation | Route a conversation to an admin or team |
| create_contact_note | Add an internal audit note to a contact's profile |
{
"mcpServers": {
"intercom": {
"command": "node",
"args": [
"/absolute/path/to/intercom-mcp-server/index.js"
],
"env": {
"INTERCOM_API_TOKEN": "YOUR_INTERCOM_API_TOKEN"
}
}
}
}From the project documentation. Replace placeholders and example paths before connecting.
| Variable | Description | Required |
|---|---|---|
| INTERCOM_API_TOKEN | Declared in the maintainer’s client configuration. | Yes |
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