A Model Context Protocol (MCP) server that interfaces with ServiceNow, allowing AI agents to access and manipulate ServiceNow data through a secure API. This server enables natural language interactions with…
servicenow-mcp source profile. From the maintainer documentation: “A Model Context Protocol (MCP) server that interfaces with ServiceNow, allowing AI agents to access and manipulate ServiceNow data through a secure API. This server enables natural language interactions with ServiceNow, making it easier to search for records, update them, and manage scripts.”
The project provides a local client configuration using /path/to/your/python/executable. Follow the repository’s build and installation steps before copying it, and replace example paths with the paths on your own computer.
Project documentation · Repository · Discovery listing. This profile records the public documentation checked on 2026-10-08.
Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.
| Tool | What it does |
|---|---|
| create_incident | Create a new incident |
| update_incident | Update an existing incident |
| search_records | Search for records using text query |
| get_record | Get a specific record by sys_id |
| perform_query | Perform a query against ServiceNow |
| add_comment | Add a comment to an incident (customer visible) |
| add_work_notes | Add work notes to an incident (internal) |
| natural_language_search | Search for records using natural language (e.g., "find all incidents about SAP") |
| natural_language_update | Update records using natural language (e.g., "Update incident INC0010001 saying I'm working on it") |
| update_script | Update ServiceNow script files (script includes, business rules, etc.) |
{
"mcpServers": {
"servicenow": {
"command": "/path/to/your/python/executable",
"args": [
"-m",
"mcp_server_servicenow.cli",
"--url",
"https://your-instance.service-now.com/",
"--username",
"your-username",
"--password",
"your-password"
],
"disabled": false,
"autoApprove": []
}
}
}From the project documentation. Replace placeholders and example paths before connecting.
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