An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.
jitbit-helpdesk-mcp is an MCP project maintained in the jitbit/jitbit-helpdesk-mcp repository. The maintainer describes its purpose as “An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations”. Read the project documentation for the complete scope.
The maintainer’s configuration uses https://yourcompany.jitbit.com/api/mcp. It declares streamable-http transport. Check the project’s account and authentication instructions when adding the endpoint to your client.
Project documentation · Repository · Discovery listing. This profile records the public documentation checked on 2026-10-08.
{
"mcpServers": {
"jitbit-helpdesk": {
"type": "http",
"url": "https://yourcompany.jitbit.com/api/mcp",
"headers": {
"Authorization": "YOUR_AUTHORIZATION"
}
}
}
}From the project documentation. Replace placeholders and example paths before connecting.
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