MCP server for SolarWinds Service Desk tickets, catalog, knowledge, ITSM operations, and workflows.
Swsd is an MCP integration. MCP server for SolarWinds Service Desk tickets, catalog, knowledge, ITSM operations, and workflows.
The published npm package is swsd-mcp, version 3.0.1. Its declared MCP transport is stdio.
The package declares SWSD_TOKEN (required): SolarWinds Service Desk admin token (JWT). Generate in the SWSD UI: Setup -> Users & Groups -> Users -> [your user] -> Actions -> Generate JSON Web Token. Service Desk administrator rights required.; SWSD_BASE_URL: SWSD API base URL. US tenants: https://api.samanage.com (default). EU tenants: https://apieu.samanage.com.; SWSD_PROFILE: Tool registration profile: 'triage' (14 read-heavy tools), 'agent' (37 default), 'knowledge' (15 KB-author), 'operations' (64 ITSM operations tools), 'full' (66 every tool).; SWSD_WRITE_MODE: Write safety mode: 'live' calls SWSD normally; 'dry-run' returns write payload previews without sending writes; 'disabled' rejects write tools.; SWSD_ATTACHMENT_ROOT: Optional real-path boundary for local file_path attachment uploads over stdio. Files outside this directory are rejected..
Check the maintainer’s instructions for account access, authentication and the supported client configuration. Once connected, inspect the tools your client receives and try a small task that matches the server’s stated purpose. The registry description does not include a verified, complete tool list.
View the publisher’s registry entry · Project repository · Project website. This profile uses version 3.0.1 from the registry. Registration identifies the publisher namespace; it does not establish that this is a first-party integration for every service it connects.
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| Variable | Description | Required |
|---|---|---|
| SWSD_TOKEN | SolarWinds Service Desk admin token (JWT). Generate in the SWSD UI: Setup -> Users & Groups -> Users -> [your user] -> Actions -> Generate JSON Web Token. Service Desk administrator rights required. | Yes |
| SWSD_BASE_URL | SWSD API base URL. US tenants: https://api.samanage.com (default). EU tenants: https://apieu.samanage.com. | Check documentation |
| SWSD_PROFILE | Tool registration profile: 'triage' (14 read-heavy tools), 'agent' (37 default), 'knowledge' (15 KB-author), 'operations' (64 ITSM operations tools), 'full' (66 every tool). | Check documentation |
| SWSD_WRITE_MODE | Write safety mode: 'live' calls SWSD normally; 'dry-run' returns write payload previews without sending writes; 'disabled' rejects write tools. | Check documentation |
| SWSD_ATTACHMENT_ROOT | Optional real-path boundary for local file_path attachment uploads over stdio. Files outside this directory are rejected. | Check documentation |
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