A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients.
zendesk-mcp is an MCP project maintained in the michaelrice/zendesk-mcp repository. The maintainer describes its purpose as “A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients”. Read the project documentation for the complete scope.
Project documentation · Repository · Discovery listing. This profile records the public documentation checked on 2026-10-08.
Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.
| Tool | What it does |
|---|---|
| zendesk_search_tickets | Search tickets by status, priority, type, assignee, requester, tags, or keyword |
| zendesk_get_tickets | List tickets with pagination and sorting (page, per_page, sort_by, sort_order) |
| zendesk_get_ticket | Get one ticket's metadata |
| zendesk_create_ticket | Create a new ticket (subject, description, optional priority/type/assignee_id/requester_id/tags/custom_fields) |
| zendesk_update_ticket | Update one or more fields on an existing ticket (status, priority, subject, type, assignee_id, requester_id, group_id, custom_status_id, tags, custom_fields… |
| zendesk_get_comments | Get the conversation thread on a ticket |
| zendesk_list_attachments | List attachments on a ticket |
| zendesk_download_attachment | Download an attachment to a local cache directory. The URL must be on your Zendesk host, and dest_dir must be inside the cache or a directory listed in… |
| zendesk_ticket_to_gitlab_context | Format a ticket and its conversation as a Markdown issue draft |
| zendesk_post_comment | Post a public reply on a ticket |
| zendesk_post_internal_note | Post an agent-only internal note on a ticket |
| zendesk_set_ticket_status | Set ticket status (new, open, pending, hold, solved, closed) |
| zendesk_assign_ticket | Assign a ticket to an agent by email or me |
| zendesk_add_tag | Add a tag to a ticket (idempotent) |
| zendesk_remove_tag | Remove a tag from a ticket (idempotent) |
| zendesk_list_views | List all active views |
| zendesk_get_view | Get a view's filter conditions and execution settings |
| zendesk_get_view_tickets | Fetch tickets currently matching a view |
| zendesk_list_macros | List active macros with their actions |
| zendesk_preview_macro | Preview what changes a macro would make |
| zendesk_apply_macro | Apply a macro to a ticket (applies field changes and posts any comment) |
| zendesk_search_users | Find users by name or email |
| zendesk_get_groups | List all active groups |
| zendesk_get_group_users | List the members of a group |
| zendesk_get_organization | Fetch an organization including custom fields |
| zendesk_list_custom_statuses | List all custom ticket statuses and their IDs |
| zendesk_get_time_tracking | Read time-tracking entries for a ticket |
| zendesk_log_time | Log a time entry against a ticket |
| zendesk_get_git_zen_links | (Git-Zen only) Get linked GitLab issues / MRs / commits for a ticket |
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