MCP server for Help Scout with full read coverage and opt-in write support: conversations, customers, organizations, reports, metadata, and Docs
MCP server for Help Scout with full read coverage and opt-in write support: conversations, customers, organizations, reports, metadata, and Docs through a compact
An MCP server that gives AI assistants direct access to your Help Scout inboxes, conversations, customers, organizations, threads, and Docs knowledge base. Search tickets, pull customer and account context, inspect articles, spot patterns, and get answers without leaving your editor or chat window.
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Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.
| Tool | What it does |
|---|---|
| search_help_scout | Find operations by intent ("customer conversation history", "happiness report") |
| describe_help_scout | Load the full input schemas for the operations you selected |
| read_help_scout | Execute one operation: { "name": "getThreads", "arguments": { ... } } |
| Task | Operation |
{
"mcpServers": {
"helpscout": {
"command": "npx",
"args": [
"help-scout-mcp-server@2.1.0"
],
"env": {
"HELPSCOUT_APP_ID": "your-app-id",
"HELPSCOUT_APP_SECRET": "YOUR_HELPSCOUT_APP_SECRET",
"HELPSCOUT_DOCS_API_KEY": "YOUR_HELPSCOUT_DOCS_API_KEY"
}
}
}
}From the project documentation. Replace placeholders and example paths before connecting.
| Variable | Description | Required |
|---|---|---|
| HELPSCOUT_APP_ID | Declared in the maintainer’s client configuration. | Yes |
| HELPSCOUT_APP_SECRET | Declared in the maintainer’s client configuration. | Yes |
| HELPSCOUT_DOCS_API_KEY | Declared in the maintainer’s client configuration. | Optional |
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