MCP server exposing the full Gorgias helpdesk API to AI assistants
MCP server exposing the full Gorgias helpdesk API to AI assistants
Gorgias MCP Server is a Model Context Protocol server that gives AI assistants -- Claude, and any other MCP-compatible client -- complete access to the Gorgias helpdesk platform. It ships with 112 tools: 3 high-level "smart" tools that handle the most common workflows, plus 109 raw API tools covering every Gorgias REST endpoint.
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Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.
| Tool | What it does |
|---|---|
| gorgias_smart_search | Multi-strategy ticket search. Auto-detects emails, ticket IDs (#12345), customer names, view names, and topic keywords. Falls back through progressively broader search strategies to maximise result quality. |
| gorgias_smart_get_ticket | Retrieves a ticket with its full conversation thread. Fetches ticket and messages in parallel, sorts chronologically, and projects to a compact format stripped to essential fields. |
| gorgias_smart_stats | Analytics with automatic defaults, input validation, dimension resolution, and agent name-to-ID resolution. Covers volume, performance, quality, automation, voice, and breakdown scopes. |
{
"mcpServers": {
"gorgias": {
"command": "npx",
"args": ["-y", "gorgias-mcp-server"],
"env": {
"GORGIAS_DOMAIN": "your-value",
"GORGIAS_EMAIL": "your-value",
"GORGIAS_API_KEY": "your-value",
"GORGIAS_ACCESS_LEVEL": "your-value"
}
}
}
}Add to claude_desktop_config.json, then restart Claude Desktop.
| Variable | Description | Required |
|---|---|---|
| GORGIAS_DOMAIN | Configuration value read at startup. | Optional |
| GORGIAS_EMAIL | Configuration value read at startup. | Optional |
| GORGIAS_API_KEY | Credential the server authenticates with. | Yes |
| GORGIAS_ACCESS_LEVEL | Configuration value read at startup. | Optional |
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