A powerful MCP (Model Context Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with
Freshservice MCP becomes available to MCP clients through the freshservice mcp mcp server. A powerful MCP (Model Context Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform various IT service management operations. This integration bridge empowers your AI assistants to manage and resolve IT.
A powerful MCP (Model Context Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform various IT service management operations. This integration bridge empowers your AI assistants to manage and resolve IT service tickets, streamlining your support workflow.
Once connected, the assistant can call these 2 tools directly:
Prerequisites — The Prerequisites tool exposed by this serverConfiguration — 1. Generate your Freshservice API key from the admin panel: - Navigate to Profile Settings → API Settings - Copy your API key for configurationThe server is distributed via npm as @smithery/cli, so most clients can run it without a manual build step. Add it to your MCP client's configuration and restart the client to pick it up — the copy-paste configs for Claude Desktop, Claude Code and Cursor are on this page.
Before the server will start you need to supply 2 environment variables: FRESHSERVICE_APIKEY, FRESHSERVICE_DOMAIN. Keep credentials in your client's env block or a secrets manager rather than committing them.
uvx installed (pip install uv or brew install uv)Developer-tool servers are usually the first ones people connect, because they turn "help me with this code" into an assistant that can actually read the repo and act on it. Freshservice MCP sits in that group, and the shape of its toolset — Prerequisites, Configuration — tells you what it is really for. Worth comparing against the other developer tools servers in this directory before you commit to one, since several overlap in scope but differ sharply in setup cost and permissions.
| Tool | What it does |
|---|---|
| Prerequisites | The Prerequisites tool exposed by this server. |
| Configuration | 1. Generate your Freshservice API key from the admin panel: - Navigate to Profile Settings → API Settings - Copy your API key for configuration |
{
"mcpServers": {
"freshservice": {
"command": "npx",
"args": ["-y", "@smithery/cli"],
"env": {
"FRESHSERVICE_APIKEY": "your-value",
"FRESHSERVICE_DOMAIN": "your-value"
}
}
}
}Add to claude_desktop_config.json, then restart Claude Desktop.
uvx installed (pip install uv or brew install uv)| Variable | Description | Required |
|---|---|---|
| FRESHSERVICE_APIKEY | Credential the server authenticates with. | Yes |
| FRESHSERVICE_DOMAIN | Configuration value read at startup. | Optional |
Kill hallucinated APIs — version-accurate, up-to-date library documentation injected straight into context.
Microsoft's official browser automation server — drive a real browser through the accessibility tree, no screenshots needed.
GitHub's official server — repos, issues, pull requests, Actions and code security, straight from your assistant.
Issue tracking at the speed of conversation — Linear's official hosted server with OAuth and zero install.
Local repository surgery — status, diffs, commits, branches and history for any repo on disk.
Timezone sanity for AI — current time anywhere and correct conversions, without the model doing date math.