How do I install the freshdesk mcp server?

This profile does not contain a verified copy-paste launch configuration. Follow the current project documentation to confirm the runtime, entry point, transport and authentication before registering it in your client.

What credentials does it need?

The recorded environment keys are `FRESHDESK_API_KEY`, `FRESHDESK_DOMAIN`. Keep credentials outside committed files and confirm the configuration required by your installed version.

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Freshdesk MCP Server

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support

Local serverstdio

What is the Freshdesk MCP Server?

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

What it actually does

Freshdesk Integration — Seamless interaction with Freshdesk API endpoints
AI Model Support — Enables AI models to perform support operations through Freshdesk
Automated Ticket Management — Handle ticket creation, updates, and responses

More MCP options

Compare MCP servers by category, or browse hosted MCP servers if you prefer an endpoint over a local process.

Maintainer setup documentation.

Recorded tools

Check the linked publisher documentation and your connected client's tool list. Names and availability can vary with the server version and account permissions.

Tool	What it does
create_ticket	Create new support tickets
update_ticket	Update existing tickets
delete_ticket	Delete a ticket
search_tickets	Search for tickets based on criteria
get_ticket_fields	Get all ticket fields
get_tickets	Get all tickets
get_ticket	Get a single ticket
get_ticket_conversation	Get conversation for a ticket
create_ticket_reply	Reply to a ticket
create_ticket_note	Add a note to a ticket
update_ticket_conversation	Update a conversation
view_ticket_summary	Get the summary of a ticket
update_ticket_summary	Update the summary of a ticket

Configuration

A Freshdesk account (sign up at freshdesk.com) - Freshdesk API key - uvx installed (pip install uv or brew install uv)

Variable	Description	Required
FRESHDESK_API_KEY	Credential the server authenticates with.	Yes
FRESHDESK_DOMAIN	Configuration value read at startup.	Optional

Example prompts to try

“Use Freshdesk MCP to create ticket.”
“Use Freshdesk MCP to Inputs.”
“Use Freshdesk MCP to update ticket.”

Frequently asked questions

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations. Confirm the tools offered by your installed version in the connected client. Tool availability and permissions depend on the server and account configuration.